Refund policy

Return & Refund Policy

At Velmique Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• A valid proof of purchase is required

💸 Refunds

Once we receive and inspect your returned item:

• We will notify you about the approval or rejection of your refund

• If approved, your refund will be processed within 5–7 business days

• The amount will be credited to your original payment method

🚚 Non-Returnable Items

Certain items may not be eligible for return, such as:

• Used or damaged products (not due to our fault)

• Items without original packaging

📩 Need Help?

If you have any questions about returns or refunds, feel free to contact us at:
velmiquemart@gmail.com

We’re always here to make your shopping experience smooth and worry-free. Thank you for shopping with Velmique Mart!